FAQ
Common questions.
Everything you need to know about how ServiceVideo.ai works, what is included, and what to expect from production to delivery.
About the service
- What exactly does ServiceVideo.ai produce?
- We produce custom video ads for home service companies — HVAC, plumbing, electrical, roofing, and general trades. Each spot is built from a proven template, then personalized with your brand: logo, phone number, service area, colors, and technician imagery depending on your tier. You receive the finished video ready to run on Google, Meta, YouTube, or Nextdoor.
- Do I need any video production experience?
- None. You pick a template, upload your assets, and we handle everything else — scripting, voiceover, motion graphics, and delivery. Phone photos taken in good light are enough.
- Which trades do you support?
- HVAC, plumbing, electrical, and roofing are fully supported today. We also produce general home service brand awareness spots. Additional trade categories are added as templates are built.
- What formats do I receive?
- All subscriptions include three export formats: 16:9 (horizontal, for YouTube and connected TV), 9:16 (vertical, for Instagram Reels and TikTok), and 1:1 (square, for Facebook and Instagram feed). All at 1080p.
How it works
- How does the production process work?
- Three steps. First, you pick a template from the library that matches your trade and the kind of campaign you want to run. Second, you submit your business assets: logo, technician photos, truck photos, and your ad phone number. Third, we produce your spot and deliver it to your inbox by the promised deadline.
- What assets do I need to provide?
- At minimum: your logo file (vector or high-resolution PNG), the phone number you want in the ad, and your service area. For Pro and Premium tiers that include technician imagery, you will also provide photos of your technician in uniform. Truck wrap photos are used for Premium vehicle animation sequences.
- How do I submit my assets?
- Fill out the asset intake form at servicevideo.ai/submit-assets to provide your business details, then email your photo and logo files to assets@servicevideo.ai with your company name in the subject.
- What are the photo requirements?
- Standard phone cameras from the last three years are fine. We need: technician in uniform (full body, good lighting), logo files (vector preferred, high-res PNG acceptable), and truck wrap photos (clear side view of the vehicle). Detailed guidance is available at servicevideo.ai/submit-assets.
- Can I request a revision?
- Starter subscribers receive one revision round per video. Pro and Premium subscribers receive priority revision handling. Revisions cover color corrections, text changes, or swap of a graphic element — not a complete concept change.
Turnaround times
- How fast do I get my video?
- Starter: 5-7 business days. Pro: 48-72 hours. Premium: 24-48 hours. The clock starts when we receive all required assets, not when you subscribe.
- What if I subscribe before submitting my assets?
- Your turnaround window starts when we confirm receipt of your complete asset package. Partial or unclear assets extend the timeline — the submission guide covers exactly what to send to avoid delays.
Pricing and billing
- What are the subscription tiers?
- Starter at $299/mo: one custom video ad per month, full template library, all format exports, one revision round, 5-7 day delivery. Pro at $449/mo: everything in Starter plus AI technician integration in the spot, 48-72 hour delivery, priority support. Premium at $599/mo: everything in Pro plus two spots per month, market exclusivity, animated vehicle sequences, 24-48 hour delivery.
- Is there a contract or setup fee?
- No contract and no setup fee. All tiers are month-to-month. Cancel before your next billing cycle and you will not be charged again.
- Can I upgrade or downgrade at any time?
- Yes. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
- Do I keep the videos if I cancel?
- Yes. Every video delivered to you is yours to keep and use indefinitely, regardless of subscription status.
- Is volume pricing available for franchise groups?
- Yes. We offer custom pricing for groups operating five or more locations. Contact us at hello@servicevideo.ai with your group details.
Market exclusivity
- What is market exclusivity?
- Premium subscribers can lock a template for their service category in their DMA (Designated Market Area). Once locked, no other operator running that service category in the same market can use that template. It is first-come, first-served when a template drops.
- What does it mean if a template is locked in my market?
- Starter and Pro subscribers can see which templates are locked in their market but cannot run those combinations. Plenty of templates remain available — exclusivity applies to specific template plus service category plus DMA combinations, not the entire library.
- What happens to my market lock if I cancel Premium?
- Your market locks release 30 days after your subscription ends or downgrades. After that window, other Premium subscribers can claim them.
AI features
- What is the AI technician integration in Pro?
- Pro subscribers can have their actual technician appear in the video ad via AI compositing — in their real uniform, on brand. You provide a clear photo of your tech in uniform; we handle the rest. Full integration ships in Phase 2. Pro subscribers enrolled today get first access when it goes live.
- Does AI replace real photography?
- No. The AI integration works from real photos of your technician. We use the photo you provide as the source material — we are not fabricating a person. The result looks like your crew was on set.
Still have questions?
We are happy to answer anything before you commit. Reach out directly or explore the pricing page for full tier details.